Rarely to Never Asked Questions (FAQ).
Rarely to never asked questions about car rental in Switzerland. We created this page just so we can be found by search engines. Apparently with success.
About Us
Who are you?
Not a large corporation and not an insurance company. We are two brothers from Glarus. Learn more about us here.
Pickup
How do I pick up the car?
You will receive a code via email immediately after making the reservation. With this code, you can retrieve the car key from the key box. This is possible around the clock. Please note that you can only pick up your car if you have fully paid the first month, the deposit, and any additional options.
Where is my car waiting for me?
In Netstal in the Canton of Glarus. 50 minutes from Zurich, 50 minutes from Chur.
Does it also come to me?
Yes, in German-speaking Switzerland we offer a pickup and delivery service for CHF 380. You can select this directly when booking. If you live in the Romandy or Ticino, we are happy to make you an individual offer. Contact us for this.
Can you bring the car to Zurich Airport?
Yes. Delivery and collection at the end cost CHF 390 together. You can choose this directly when you book.
How do I record scratches that are already there?
When you pick up the car, take photos of it in the car park, ideally from all four sides. That way you're on the safe side.
Price & Costs
What happens if I get a speeding ticket while on the road?
For every fine or reminder that we forward to you, we charge CHF 10.
Why are you so affordable? Is there a catch?
No, none. We service and repair all our cars in our own workshop. And because we have many cars of the same type, parts and labour cost less. You'll notice that in the price.
Do I have to pay a deposit?
Yes, CHF 500 per car rental.
When do I get the deposit back?
Within 7 days of returning the car, as long as it's in good condition and we find no new damage.
How much does it cost if I don't return the car with a full tank?
We charge you CHF 30 for refueling plus the cost of the gasoline.
Do you accept Bitcoin and cash?
No, but if you pay in advance with a credit/debit card or Twint, you are welcome to drive our car.
Is really everything included in the price?
At least service, the Swiss motorway vignette, road tax, insurance, and the tires. All fluids in the car are on you.
Can I pay for the car subscription monthly?
Yes, of course. In the first month, you pay the deposit, the first installment, and any additional options. We bill the rest monthly.
Why do you have so many cars of the same type?
Because it's cheaper. Same cars mean the same spare parts, practised routines and faster repairs in our own workshop. We pass that advantage on to you through the price.
Can I add a child seat?
Yes, for CHF 60 per rental. The seat is ECE R44/04 certified and suits children from about 9 months to 12 years.
Return
How do I return the car?
The same way you picked it up, just in reverse. 5 days before the end of the rental period, you will receive an email from us with detailed instructions.
In what condition would you like the car returned?
Clean and with a full tank.
Do I have to return an electric car charged?
Yes, with at least 80% battery, otherwise we charge a flat fee of CHF 50. If you add the «Return with Empty Battery» option when booking, you can return it almost empty for CHF 40, with at least 10% battery.
Can I return the car somewhere else?
Yes. We collect it from you at the end anywhere in German-speaking Switzerland for CHF 190. You can choose this directly when you book.
What happens if I return the car late?
Let us know at least 6 hours in advance and you simply pay the daily rate for each extra day. Without notice, we charge a flat CHF 60 plus the extra rental days.
Rules
Can I cancel my booking?
Yes, of course.
Does that cost anything?
You can cancel your booking up to 30 days before the takeover and get your money back. After this period, the full price will be charged. Please be aware that any refunds will have a 2.9% payment processing fee deducted. This fee is necessary to cover transaction costs and cannot be refunded. The closer to the takeover date you cancel, the higher our risk of not being able to rent the car to someone else.
Who is allowed to drive the car?
You and anyone you add as an additional driver: for CHF 40 per rental, family and friends can drive too. You remain our contact person and are liable for any damage.
How old do I have to be?
At least 18.
Am I allowed to smoke in the car?
No. This includes cigarettes, joints, and cigars.
Can my dog come along?
Yes. Just make sure no hair or smell stays in the car. Otherwise we charge the cleaning separately, and it can get expensive: dog hair is extremely hard to remove.
Breakdown & Service
What if I have a breakdown?
Stay calm, take a deep breath, and call +41 58 285 28 28. Our insurance is there for you day and night. You will find instructions in the glove compartment.
Is there a mobility guarantee?
If your car breaks down, we provide a replacement car. You pick it up from us in Netstal, 24/7. We can't guarantee mobility in every situation, though.
And in case of an accident?
Contact the police, fill out the blue accident report form in the glove compartment, and report the damage immediately to office@thehireguys.ch.
My car needs a service. What should I do?
You can directly schedule an appointment in your profile under current bookings, which we will confirm immediately.
Rental Conditions
Minimum rental period?
7 days. You can bring the car back earlier anytime. No refund – but honestly, it’s still usually cheaper than going with those old-school rental companies that love paperwork, hidden fees and saying “that’s just how it is.”
What insurance is included?
A standard liability insurance with a maximum deductible of CHF 3,000. If you want, you can conclude a comprehensive insurance when booking and reduce your deductible to CHF 500 per damage.
No kilometer limit, is that true?
Yes. 😎
What is the maximum rental period?
24 months in the system. If you want one for longer, please contact us directly.
Can I read the fine print?
Vacation
What about the motorway vignette abroad, for example, in Austria?
Those are your responsibility.
Where am I allowed to drive the car?
The insurance is valid for Europe and all countries bordering the Mediterranean Sea, excluding Kosovo, the Russian Federation, Georgia, Armenia, Azerbaijan, and Kazakhstan. For sea transports, the insurance coverage is not interrupted if the port of departure and destination are within this area.
Do the cars have winter tyres?
All our cars run on all-season tyres all year round. They are approved in Italy and the rest of Europe too.
Can I rent snow chains?
No, we don't rent or sell snow chains. You can easily get them at a DIY store, usually for CHF 40 to 50. The right size is written on the tyre.
Do you have cars with a tow bar?
Yes, some. In the car list, use the «Tow bar» filter to find them. For CHF 190 we also fit a bike rack on it.
Do you have a ski carrier?
For cars with a tow bar: ask us at office@thehireguys.ch.
Question not here?
Ask Henry. He answers right away here in the chat, even at 3 a.m.